Customer Care

Exchange and Return 

We strive to ensure that every purchase brings you joy. However, we understand that sometimes an exchange or return of goods may be necessary. We have made this procedure as simple and convenient as possible for both you and us.

Below are detailed conditions and procedures for returning and exchanging goods purchased in the online store katch.ru. Our goal is to ensure that even in the case of a return, your experience with the brand remains pleasant.

Warranty 

Katch is a manufacturer of certified clothing. We are fully responsible for the quality of each item, confident in the materials and fittings used. Cooperation with trusted suppliers, modern equipment, and a professional team allow us to create high-quality serial products.

We provide a 30-day warranty* on all Katch products. If you find a manufacturing defect within this period, we will arrange an exchange or return free of charge.

In all other cases, returns or exchanges are carried out according to the rules developed based on Russian legislation and the "Consumer Rights Protection Law".

Before purchasing, please read the care recommendations in the relevant section. The warranty does not cover:

• Natural wear and tear of products;
• Mechanical damage (tears, cuts, scuffs);
• Defects caused by improper care or washing;
• Fading or contamination due to violation of operating rules;
• Pilling on worn items;
• Damage caused by third parties or unforeseen circumstances.

Return Conditions 

Return of goods of proper quality is possible while maintaining their original appearance, factory tags, packaging, and receipt. Items that have been used are not subject to return.

For purchases in the Katch online store, the return period is 7 days from the date of receipt of the order, according to Russian legislation.

The store reserves the right to refuse a return if the conditions for maintaining the commercial appearance are violated — in this case, the buyer pays for the return shipping costs.

Exchange  

When purchasing goods in the online store katch.ru exchange of goods of proper quality for a similar one of a different color or size is not possible according to Russian legislation on distance selling.

If you need an item of a different style or shade, you can return the current product using the standard procedure and then place a new order with the desired characteristics.

Please note that for a return, the original packaging, tags, and commercial appearance of the item must be preserved.

All questions regarding exchange and return are resolved in accordance with the Russian Federation's "Consumer Rights Protection Law" and the rules for distance selling of goods.

Return 

You can return the product purchased on the website katch.ru

The return period for goods of proper quality is maintained — 7 calendar days from the date of receipt of the order.

You can send the product yourself, but only after agreeing with the Katch online store manager. After confirming the return, we will send you:

• Instructions for proper packaging of the product;
• A list of necessary documents;
• The exact address for sending.

Please note: we do not reimburse shipping costs for self-return. We recommend keeping the shipping receipt until the return procedure is completed.

 

Refund 

When paying by card or non-cash payment, funds are returned to the same card or account from which the payment was made.

Product Inspection and Refund

After receiving the returned product, Katch specialists check its condition within 3 working days. If the item has no damage or signs of use, we initiate a refund to the buyer's card.

The time for funds to be credited depends on the bank and can take from 1 to 30 working days. During this period, we recommend checking the refund status with your bank.